We all know customer service is important to the bottom line. Less obvious may be the direct impact of customer service training. Innovations in artificial intelligence help make training more effective than ever through scalable personalization, and training that’s twice as fast. The results can be profound. This infographic illustrates three ways that improving training...
The COVID-19 pandemic has changed consumers’ expectations for the customer experience. Customer interactions are frequently online, through websites and other digital tools. Customers expect support when they need it, which could be any day, anytime. The pandemic also changed customer service work. Customer service increasingly utilizes online tools. Most customer service and support functions shifted...
Alelo is using conversational avatar technology to help disadvantaged workers quickly learn new skills and qualify for new jobs. Here are the stories of two of those workers. Kayla and Sereta were two underemployed workers in the Hampton Roads region of Virginia who were looking for opportunities to enter new careers and serve their communities....
In the days of Socrates and Plato, tutors taught their students by systematically asking them probing questions. According to Plato, the instructor should feign ignorance of the subject, to elicit dialogue from the students. Attempts to answer questions would uncover gaps in student knowledge, contradictions, and poorly formed ideas. Socratic questioning encourages critical thinking. Plato...
Imagine if people could learn new skills in one fifth or even one-tenth the time of classroom instruction. Lack of training would essentially cease to become a barrier to employment. Training programs that used to take a year or more would be completed in a matter of weeks. Underemployed workers would be able to qualify...
What is the most effective way to prepare for a new job? This is a critical question for employers who are inducting new employees and want them to be ready on day 1. Workers who are reskilling or upskilling to qualify for new jobs want to be sure that their training is adequately preparing them. ...
