We all know customer service is important to the bottom line. Less obvious may be the direct impact of customer service training. Innovations in artificial intelligence help make training more...
We all know customer service is important to the bottom line. Less obvious may be the direct impact of customer service training. Innovations in artificial intelligence help make training more...
The COVID-19 pandemic has changed consumers’ expectations for the customer experience. Customer interactions are frequently online, through websites and other digital tools. Customers expect support when they need it, which...
Alelo is using conversational avatar technology to help disadvantaged workers quickly learn new skills and qualify for new jobs. Here are the stories of two of those workers. Kayla and...
In the days of Socrates and Plato, tutors taught their students by systematically asking them probing questions. According to Plato, the instructor should feign ignorance of the subject, to elicit...
Imagine if people could learn new skills in one fifth or even one-tenth the time of classroom instruction. Lack of training would essentially cease to become a barrier to employment....
What is the most effective way to prepare for a new job? This is a critical question for employers who are inducting new employees and want them to be ready...
In previous blogs, we discussed the need to prepare workers for the post-COVID economy, and presented our Spiral-Stair-Case model for rapid reskilling. This blog describes how Alelo’s Enskill® technology supports...
In our last blog post on rapid reskilling, we argued that a radical rethink of training is called for, to help workers quickly transition into new occupations. In this post,...
The year 2021 will be focused on recovery—overcoming the COVID-19 pandemic and rebuilding the economy. This new economy will look very different from the one that existed prior to the...
This webinar discussed the challenges that language learners and language teachers face, especially during the COVID-19 pandemic, and how avatars can help overcome them. We focused particularly on teaching spoken...