We all know customer service is important to the bottom line. Less obvious may be the direct impact of customer service training. Innovations in artificial intelligence help make training more...
Posted by | February 6, 2023
Posted by | June 27, 2022
The COVID-19 pandemic has changed consumers’ expectations for the customer experience. Customer interactions are frequently online, through websites and other digital tools. Customers expect support when they need it, which...
Posted by | June 1, 2022
Alelo is using conversational avatar technology to help disadvantaged workers quickly learn new skills and qualify for new jobs. Here are the stories of two of those workers. Kayla and...
Posted by | May 19, 2022
In the days of Socrates and Plato, tutors taught their students by systematically asking them probing questions. According to Plato, the instructor should feign ignorance of the subject, to elicit...
Posted by | May 9, 2022
Imagine if people could learn new skills in one fifth or even one-tenth the time of classroom instruction. Lack of training would essentially cease to become a barrier to employment....
Posted by | April 27, 2022
What is the most effective way to prepare for a new job? This is a critical question for employers who are inducting new employees and want them to be ready...
Posted by | January 11, 2021
In previous blogs, we discussed the need to prepare workers for the post-COVID economy, and presented our Spiral-Stair-Case model for rapid reskilling. This blog describes how Alelo’s Enskill® technology supports...
Posted by | January 4, 2021
In our last blog post on rapid reskilling, we argued that a radical rethink of training is called for, to help workers quickly transition into new occupations. In this post,...
Posted by | December 28, 2020
The year 2021 will be focused on recovery—overcoming the COVID-19 pandemic and rebuilding the economy. This new economy will look very different from the one that existed prior to the...
Posted by | December 3, 2020
This webinar discussed the challenges that language learners and language teachers face, especially during the COVID-19 pandemic, and how avatars can help overcome them. We focused particularly on teaching spoken...
