Blogs

Three Ways Better Customer Service Training Led by AI Impacts the Bottom Line [Infographic]
Posted by Alelo | February 6, 2023

We all know customer service is important to the bottom line. Less obvious may be the direct impact of customer service training. Innovations in artificial intelligence help make training more...

Conversational AI for Faster and More Effective Customer Service Training
Posted by Lewis Johnson | June 27, 2022

The COVID-19 pandemic has changed consumers’ expectations for the customer experience. Customer interactions are frequently online, through websites and other digital tools. Customers expect support when they need it, which...

How Alelo Rapid Reskilling is Changing People’s Lives
Posted by Alelo | June 1, 2022

Alelo is using conversational avatar technology to help disadvantaged workers quickly learn new skills and qualify for new jobs. Here are the stories of two of those workers. Kayla and...

Assessing Employee Skills: Socratic Learning for the 21st Century
Posted by Lewis Johnson | May 19, 2022

In the days of Socrates and Plato, tutors taught their students by systematically asking them probing questions. According to Plato, the instructor should feign ignorance of the subject, to elicit...

Job Skills in a Fraction of the Time: How Alelo is Making it a Reality
Posted by Lewis Johnson | May 9, 2022

Imagine if people could learn new skills in one fifth or even one-tenth the time of classroom instruction. Lack of training would essentially cease to become a barrier to employment....

Why Conversational AI Beats VR for Rapid Skilling
Posted by Lewis Johnson | April 27, 2022

What is the most effective way to prepare for a new job? This is a critical question for employers who are inducting new employees and want them to be ready...

Rapid Reskilling Part III: AI-Based Practice and Assessment
Posted by Lewis Johnson | January 11, 2021

In previous blogs, we discussed the need to prepare workers for the post-COVID economy, and presented our Spiral-Stair-Case model for rapid reskilling. This blog describes how Alelo’s Enskill® technology supports...

Rapid Reskilling II: The Spiral-Stair-Case Model
Posted by Lewis Johnson | January 4, 2021

In our last blog post on rapid reskilling, we argued that a radical rethink of training is called for, to help workers quickly transition into new occupations. In this post,...

Rapid Reskilling Part I: Time for a Radical Rethink of Training
Posted by Lewis Johnson | December 28, 2020

The year 2021 will be focused on recovery—overcoming the COVID-19 pandemic and rebuilding the economy. This new economy will look very different from the one that existed prior to the...

Alelo Webinar on How Schools Can Use Avatars to Teach English and Other Languages
Posted by Alelo | December 3, 2020

This webinar discussed the challenges that language learners and language teachers face, especially during the COVID-19 pandemic, and how avatars can help overcome them. We focused particularly on teaching spoken...