by Dr. W. Lewis Johnson and Geoffrey Rich In a recent provocative blog post, Steven Goldstein, an internationally recognized executive and leader in scaling and refining audio ventures across podcasting,...
Posted by | July 14, 2025
by Dr. W. Lewis Johnson and Geoffrey Rich As Shelly Palmer noted in a recent blog post, conventional search traffic is down 30-45%, and is not likely to come back....
Posted by | October 24, 2024
Health misinformation is a growing problem. It can be hard for patients to tell what information is true and what is not. The problem is greater for patients with low...
Posted by | October 31, 2023
The advent of ChatGPT has stimulated interest in the potential of AI technology to promote learning. In a recent article in the International Journal of AI in Education, I discussed...
Posted by | May 23, 2023
A 2023 research report from Wiley University Services reveals that nearly seven in 10 human resource professionals believe their organization has a skills gap. The stakes for improving employee training...
Posted by | April 3, 2023
Generative artificial intelligence has the potential to fundamentally transform education and training. Thomas Friedman has argued that we are entering a new Promethean moment, when new tools, ways of thinking,...
Posted by | February 6, 2023
We all know customer service is important to the bottom line. Less obvious may be the direct impact of customer service training. Innovations in artificial intelligence help make training more...
Posted by | June 27, 2022
The COVID-19 pandemic has changed consumers’ expectations for the customer experience. Customer interactions are frequently online, through websites and other digital tools. Customers expect support when they need it, which...
Posted by | June 1, 2022
Alelo is using conversational ai technology to help disadvantaged workers quickly learn new skills and qualify for new jobs. Here are the stories of two of those workers. Kayla and...
Posted by | May 19, 2022
In the days of Socrates and Plato, tutors taught their students by systematically asking them probing questions. According to Plato, the instructor should feign ignorance of the subject, to elicit...
