We all know customer service is important to the bottom line. Less obvious may be the direct impact of customer service training. Innovations in artificial intelligence help make training more...
Posted by | February 6, 2023
Posted by | June 27, 2022
The COVID-19 pandemic has changed consumers’ expectations for the customer experience. Customer interactions are frequently online, through websites and other digital tools. Customers expect support when they need it, which...
Posted by | June 1, 2022
Alelo is using conversational avatar technology to help disadvantaged workers quickly learn new skills and qualify for new jobs. Here are the stories of two of those workers. Kayla and...
Posted by | May 9, 2022
Imagine if people could learn new skills in one fifth or even one-tenth the time of classroom instruction. Lack of training would essentially cease to become a barrier to employment....
Posted by | April 27, 2022
What is the most effective way to prepare for a new job? This is a critical question for employers who are inducting new employees and want them to be ready...