The COVID-19 pandemic has changed consumers’ expectations for the customer experience. Customer interactions are frequently online, through websites and other digital tools. Customers expect support when they need it, which...
The COVID-19 pandemic has changed consumers’ expectations for the customer experience. Customer interactions are frequently online, through websites and other digital tools. Customers expect support when they need it, which...
Alelo is using conversational ai technology to help disadvantaged workers quickly learn new skills and qualify for new jobs. Here are the stories of two of those workers. Kayla and...