• Oct 30, 2015

Perspective-Taking Skills Essential for Workforce Diversity

Imagine that you are in charge of promoting diversity within your organization. You promptly start recruiting people with diverse backgrounds, and initially achieve some success. But not long after you see morale problems. New employees don’t feel welcome, and quit. Established employees feel that their talents and abilities are no longer valued, and so they quit too. Complaints of harassment and unfair treatment increase.

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  • Oct 05, 2015

To Attract and Retain Millennial Talent, Develop Your Perspective-Taking Skills

Suppose you have a young employee, Emily, who has been on the job for just a month. She has been working hard on a marketing report, putting in long hours. She has just completed the report and you want to reward her. So you call her into your office, congratulate her, and offer to write a note of commendation for her in the company newsletter. You expect her to be thrilled, but instead she looks disappointed and discouraged. What went wrong?

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