A 2023 research report from Wiley University Services reveals that nearly seven in 10 human resource professionals believe their organization has a skills gap. The stakes for improving employee training...
Generative artificial intelligence has the potential to fundamentally transform education and training. Thomas Friedman has argued that we are entering a new Promethean moment, when new tools, ways of thinking,...
We all know customer service is important to the bottom line. Less obvious may be the direct impact of customer service training. Innovations in artificial intelligence help make training more...
Webinar
WEBINAR: Mastering Customer Service Soft Skills with AI, June 28th