Conversational AI trains employees to communicate effectively through authentic interactions with customers, coworkers, managers, and others in realistic simulations. The technology mingles automated speech recognition with natural language processing and machine learning so employees can speak naturally in simulations just as they would in the real world. All the while, the technology is assessing skills and personalizing training. The benefits are many, like anytime/anywhere training, personalized learning that’s scalable, real-world experience without the risks, confidence-building, and more.
But not all conversational AI solutions are equal. See below for ten crucial questions to ask before selecting a conversational AI partner for employee training.