• Sep 29, 2015

Cultural Differences Around the U.S.

About twelve years ago, a friend yelled at me for what he saw as constant interruptions. “You never let me finish talking,” he said.

I was confused. When had I ever interrupted him?

After much discussion, I finally figured it out. What he considered an interruption — saying “right” or “yes” while he was talking — was the only way I knew to listen politely. In my experience, remaining completely silent while someone else was speaking meant you were checked out.

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  • Apr 17, 2015

Top Five Tips for Working with an Interpreter

If you ever have to work with people who don’t speak any of the same languages as you, you will probably have to use an interpreter to make yourself understood. Interpreters are a highly valuable resource for cross-cultural communication — but when things go wrong, they can go very wrong.

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  • Feb 20, 2015

Rapport and Local Languages (as posted on DLNSEO Culture Ready blog)

February 3, 2015 Alelo’s Jena Barchas-Lichtenstein, Ph.D. has posted a blog entry on the Defense Language and National Security Education Office’s (DLNSEO) “Culture Ready” web-site. The article discusses the positive impact of speaking the local language when in another culture. You can read the entire blog post at: http://www.cultureready.org/blog/rapport-and-local-languages

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  • Jul 28, 2014

Show Me You Know Kung Fu

As Julie Dirksen notes in her book Design for How People Learn, the goal of good training design is “for learners to emerge from the learning experience with new or improved capabilities that they can take back to the real world, that help them do the things they need or want to do.” When learners take those improved capabilities and apply them on the job, their performance improves and the whole organization benefits.

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